Frequently asked questions
📌 General FAQs
What is Posh Lana?
Posh Lana is a premium women's fashion brand based in Montana, USA, offering stylish, sustainable clothing, accessories, and beauty essentials designed to empower confidence and everyday elegance.
Where are you located?
We are proudly based in Montana, USA. All orders are shipped from our fulfillment centers in the U.S.
Do you have a physical store?
We are currently an online-only boutique at www.poshlana.com, which allows us to offer exclusive prices and styles without the retail markup.
🛍 Orders & Shipping
How long does shipping take?
Orders typically ship within 1–3 business days. U.S. standard delivery usually takes 5–9 business days. Expedited options are also available at checkout.
Do you offer international shipping?
Yes – we ship worldwide with free shipping, and you can expect delivery within 5–9 business days.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track it anytime under “My Account.”
Can I modify my order after placing it?
Yes, you can modify your order within 24 hours of placing it. Simply reach out to us using the chat button on our website or email us at care@poshlana.com, and we’ll be happy to assist you.
🔁 Returns & Exchanges
What is the return policy?
We accept returns within 7 days of delivery for unused items with original tags. Visit our Returns Portal to start the process.
Are returns free?
We offer hassle-free returns. A small return label fee may apply and will be deducted from your refund.
Can I exchange an item?
We currently provide exchanges on a case-by-case basis. Feel free to reach out to our team via email, the viva chat button, or at care@poshlana.com, and we’ll be happy to assist you.
🌱 Sustainability & Quality
What makes Posh Lana eco-friendly?
We use sustainable fabrics, low-impact dyes, and partner with ethical manufacturers. Our packaging is 100% recyclable and plastic-free.
Are your clothes ethically made?
Absolutely. We work with certified ethical factories that ensure fair wages, safe conditions, and sustainable practices.
💎 Products & Sizing
How do I find the right size?
Each product page includes a detailed size chart. Still unsure? Email us your measurements—we’d love to help.
Will you restock sold-out items?
Popular items are often restocked. Sign up for restock alerts on the product page to be notified instantly.
How do I care for my clothes?
Most pieces are machine washable on gentle cycle. Please check the care label on each item for best results.
💌 Affiliate & Rewards
Do you have an affiliate program?
Yes! Join our affiliate program and earn commission by sharing Posh Lana. Sign up here.
How can I get discounts or promo codes?
Subscribe to our newsletter for 10% off your first order and access to exclusive deals.
🤝 Contact & Support
How can I contact customer service?
Email us at care@poshlana.com or use the live chat on our website. We respond within 24 hours (Mon–Fri).
Do you offer collaborations or influencer partnerships?
Yes, we love partnering with fashion-forward creators! Reach out to us at care@poshlana.com.
Can't find what you're looking for?
If you have any questions that aren't answered in our FAQs, please fill out this form and our team will get back to you as soon as possible.